Merchandise is only eligible for credit if defective or damaged upon delivery. You must contact us within 3 business day after receiving your order, please expect that we will request a photo of defective or damaged products in order to file a claim with UPS/USPS. We may also ask you to return the damaged or defective item to us. We will not be responsible or reimburse for any shipping costs. If it is determined that the product is damaged or defective we will credit your account with us in the amount of said product. 

We do not refund monies or make exchanges if a fragrance product is not to your liking or if you feel the fragrance is not strong enough. If you have a damaged product, please contact us immediately via Ashevilleravenandcrone@gmail.com.